We want you to feel confident ordering from BABYTHREE. If there is an issue with your order, please contact us before sending anything back so we can help with the fastest next step.
Return window
Returns are accepted within 14 days of delivery for unused items in original packaging.
Eligibility
- Items must be unused and in original condition
- Original packaging should be included
- Proof of purchase or order number is required
Non-returnable situations
- Used or damaged items not caused by delivery issues
- Items returned without prior contact
- Items returned after the stated return window
Damaged or incorrect orders
If your order arrives damaged or you receive the wrong item, contact us as soon as possible with your order number and clear photos of the issue.
Refunds
Once an approved return is received and inspected, refunds are issued to the original payment method. Processing times may vary depending on your payment provider.
Return shipping
Unless an item is incorrect or arrives damaged, return shipping costs are the responsibility of the customer.
Need help?
Please contact us through the support details listed on the store before starting a return request.